I had a recent client call and the client owned a Netgear CG814WG v2 combo cable modem / wireless router. This unit was given to him by his Internet service provider Time Warner. The client was experiencing issues with internet access, including only being able to...
Client mailbag: I received a note from one of my clients, and they received the message below in their email inbox from their Internet service provider: ————————- From: “AT&T Yahoo! Mail Virus Protection”...
Microsoft allows you to hide the task bar (that’s the bottom bar on your screen with the start button on it where all your programs reside while they are running). Some folks can accidentally hide that bar and then are unable to find it again! To hide the task...
Today I had a new client book an appointment for Internet connection issues. The symptoms were that she could not get her cable modem to connect to the Internet anymore. Her service provider suggested that she procure a new cable modem. After she did this, she...
Today I had a visit with a brand new client whose computer was infected with spyware. The spyware was a rogue application that displays itself as an antivirus program called “Desktop Security 2010″. The spyware program displays warnings to the user that...
Recently, I’ve had a few clients ask me if I had any general safety tips for them when using a computer on the Internet. I’ll list a few of them here and why you want to follow them. Keep your personal information private: Remember that people on the...
